Receiving your order
We deliver to UK addresses. Unless you agree a different delivery date with us, we will deliver within 30 days of accepting your order. If a machine needs special delivery arrangements, we will agree them with you in advance. Contact us if your order misses its agreed date.
Changing your mind
For an eligible online consumer purchase, tell us clearly by email, phone or post that you want to cancel. You can cancel before delivery and up to 14 days after the day you receive the goods. For items ordered together but delivered separately, the period runs from receipt of the last item. Then send the goods back within 14 days of notifying us.
You can inspect an item as you could in a shop. We may reduce a refund for loss of value caused by further handling. You pay the direct cost of returning an eligible item when you change your mind. For a machine too large for ordinary post, ask us to confirm collection arrangements and return costs before ordering; if we have not disclosed the required estimate before sale, we will cover that collection cost.
Cancellation exceptions can apply to goods that deteriorate rapidly, products made to your specifications and sealed goods unsuitable for return on health or hygiene grounds after the seal is broken. An exception applies only when the particular product meets its conditions. Faulty or misdescribed goods remain covered by your statutory rights.
Arranging a return
Email info@bakulcoffeeltd.food for a return address or collection instructions. Include your order reference, the item and your contact details. An email or letter clearly stating your decision is enough to cancel. You can also use this form.
To BAKUL COFFEE LIMITED, Flat 17, 2 Hoffmans Road, London, England, E17 6ZF, info@bakulcoffeeltd.food
I/we give notice that I/we cancel my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Name and address of consumer(s): ______
Date: ______
Signature of consumer(s), if sent on paper: ______
Refunds
We refund eligible cancellations using the original payment method, including any basic outbound delivery charge. If you are sending the goods back, we refund within 14 days of receiving them or your evidence of posting, whichever comes first. If we are collecting the goods, or if none have been supplied, we refund within 14 days of your cancellation.
Faults, damage and incorrect items
Tell us what happened and include your order reference. Where goods are faulty, misdescribed or damaged on arrival, we cover reasonable return costs. Consumers generally have 30 days to reject faulty goods for a refund. A shorter period can apply to perishable goods. After this, you may have a right to repair, replacement, a price reduction or a refund depending on the circumstances.